Last Updated: November 13, 2025
This Privacy Policy describes how EcoShine Auto Restoration and Detailing ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website, services, and communication methods, including our SMS text messaging services.
Personal information we collect:
We collect information that falls into the following categories:
Contact & Account Data: Name, email address, phone number (especially mobile number), and physical address when you book a service, contact us, or sign up for communications.
Vehicle & Service Data: Vehicle make, model, year, and details about the restoration and detailing services requested.
Usage & Technical Data: Information about how you interact with our Site (IP address, browser type, pages viewed) and data collected through cookies.
Text Messaging Opt-in Data: Your explicit consent to receive text messages from us.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To schedule, confirm, and provide the auto restoration and detailing services you request.
Communication: To contact you about your appointments, respond to your inquiries, and provide customer support.
SMS Messaging: To send service updates, appointment reminders, promotional offers, and follow-up communication only if you have provided explicit opt-in consent for text messages.
Marketing: To send promotional emails and newsletters (you can opt out at any time).
Site Improvement: To monitor and analyze site performance and usage.
Users who are uncertain about what information is mandatory are welcome to contact us via ecoshinedetailingsudbury@gmail.com.
Sharing and Disclosure of Your Information (Twilio/A2P 10DLC Compliance)
We do not sell your personal information. We may share your information with third parties only in the following necessary circumstances:
Service Providers & Vendors: We use third-party providers, such as GoHighLevel and Twilio, to manage our communication, customer data, and SMS services. These parties are contractually obligated to use your data only to provide services to us.
Legal Compliance: If required by law, regulation, subpoena, or to protect our rights and property.
Mandatory Mobile Information Disclaimer
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message and Email services (like Twilio and GoHighLevel) solely for the purpose of enabling and operating our text messaging service.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Email & Text Messaging Consent and Opt-Out
By providing your email address and mobile phone number on our website (e.g., via a form, survey, or chat widget), you are providing express written consent to receive text messages (SMS and MMS) and emails from EcoShine Auto Restoration and Detailing.
Messages may be automated.
Message and data rates may apply.
Message frequency will vary based on your interaction with us (e.g., appointment confirmations, special offers).
To Opt-Out: You can revoke consent at any time. Reply STOP to any message you receive to unsubscribe. You may receive one final confirmation message indicating your opt-out request has been processed.
Your Rights and Contact Information
You have the right to access, correct, or delete the personal data we hold about you. To exercise any of these rights or if you have questions about this policy, please contact us:
EcoShine Auto Restoration and Detailing Website: https://ecoshineautorestorationanddetailing.com/ Email: ecoshinedetailingsudbury@gmail.com, Phone: (249) 779-1107